Air New Zealand extends Covid credit expiration by two years

Air New Zealand The expiration date of credits issued will be extended due to the effects of the pandemic Covid-19. It was scheduled to expire on January 31, 2024.

All customers with Covid Credit now have them through January 31, 2026 Journey book Which must be completed before December 31, 2026. On this date, since some of these appropriations date back to early 2020, The airline will give customers up to six years To use their credits. Air New Zealand chief financial officer Richard Thompson said the expiry extension recognizes the volume of outstanding Covid balances and customer feedback that more time would help customers plan their travel. “Air New Zealand has done what we can to contact its customers. We have emailed our customers directly, contacted those with high value credits, contacted travel agents and advertised in national media.”“, explains Mr. Thompson.

“So far, approximately 85% of our customers with Covid Credit have used it to book flights, but there is still over $200 million left. Given this amount, we believe this extension is the right thing to do to give customers more time.” » Air New Zealand coronavirus credits have been issued to customers who purchased non-refundable fares for flights that cannot be operated due to the pandemic. Mr Thompson says this will be the sixth time Air New Zealand has extended the expiry date of Covid credits, an unusual move given the unique circumstances created by the pandemic and the complexity involved in contacting customers. The extension will only apply to coronavirus-related credits issued before October 2022. Credits issued since then under the airline’s normal terms for cancellations outside of its control will remain in effect for the 12-month period indicated at the time the credit was issued, or as otherwise indicated necessary. By law. From the whole world.