Solving Bulletproof Problems (Charles Conn and Robert McLean)

In “Bulletproof Problem Solving,” McKinsey consultants Charles Conn and Robert McLean explain how complex corporate problems can be creatively and systematically solved in seven steps without losing track of things.

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The problems faced by individuals and companies are becoming more urgent. Therefore, solving complex problems is an essential skill of our time. And it’s best to solve problems systematically – especially when multiple people are working on them. Charles Kohn and Robert MacLean provide a comprehensive, actionable, and systematic approach to this.

7 steps to solve problems

The authors draw on more than 30 years of McKinsey’s experience and have developed a seven-step problem-solving process that helps you keep track of things and don’t get stuck in complex problems. The approach is used to identify, discover, understand and ultimately solve problems.

  1. It is imperative that you fully understand the problem. So it is clearly defined in the first step.
  2. In the second step, the problem is broken down into its components in order to identify causes and drivers and get an initial look at possible solutions.
  3. In the third step, the ingredients present are ranked in order of priority and their weight. On the one hand, the deciding factor is how much a particular lever affects the problem, and on the other hand, how much you influence the lever.
  4. In the fourth step, you determine who on the team should do any partial analyzes and when.
  5. In the fifth step, you analyze the components of the individual problem using heuristics (such as the 80/20 rule).
  6. In the sixth step, the results of the partial analyzes are grouped together.
  7. In the seventh step, the overall result is assembled into a compelling story to sell the solution in the best possible way.
Book Advice: Solving Bulletproof Problems

Problem Solving Against Bulletproof Von Charles Kuhn and Robert MacLean.

Each of the seven levels is important, and none of them can be excluded. Taken together, it leads to a completed process, but this can be repeated over and over again in order to gain more and more in-depth knowledge.

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A guide to solving global problems

The book serves as a comprehensive and comprehensive guide to a very logical and visual approach that can be applied to everything – from day-to-day decisions to strategic issues in the company to global social challenges. The authors provide 30 detailed, practical examples to show how technology works in practice.

About the authors

Charles Kuhn is CEO of the Rhodes Scholarships at Oxford. Previously, he was a partner at McKinsey & Company, led an IPO startup and was previously a team leader at the Gordon & Betty Moore Foundation in San Francisco.

Robert McLean is a Senior Advisor at McKinsey and Company. He has directed McKinsey practices in Australia and New Zealand for eight years and has been a member of the Company’s Global Directors Committee.

Book or abstract

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