They travel next to a noisy, smelly dog, and the company compensates them

A 13-hour flight between Paris and Singapore turned into a nightmare for a New Zealand couple because of a dog. After many complaints, they received more than $1,400.

Traveling in the cabin with a pet is permitted under certain conditions on some airlines. This is the case with Singapore Airlines.

In fact, a New Zealand couple had a traumatic experience during a 13-hour flight from Paris to Singapore last June.

Their seat neighbor was actually accompanied by a mini bulldog as well-behaved as a 3-year-old, who was also not confined to his basket, because the airline accepts emotional support dogs on board for people with mental disorders.

The problem, he says, was that the dog had an unfortunate tendency to drooling, snoring and unpleasant flatulence Insider.com.

13 hours of smelly and noisy flight

So we had to be patient during these 13 hours of smelly and noisy flight.

But after a certain period, while trying to sleep, and facing these harassments, they agreed to change places and found themselves in the “Eco” category while they were in the “Eco premium” category.

“I told my husband, ‘You’ve got to fix this,'” passenger Jill Bryce said. “A dog can’t sit next to us for that long.”

Upon their arrival, Gill and Warren Press clearly did not want to stop there. Committed to customer service, the company first offered two $73 gift certificates, which the two passengers deemed insufficient.

After submitting a formal claim, they received two travel vouchers worth $118 each a month later. The couple refuses again, considering this compensation to be too low compared to the damages they have suffered.

Finally, after negotiations, Singapore Airlines compensated the couple up to $1,410, which was compensation for the class difference.

An amount donated to an association

“It’s the least they can do,” Gill said. “If they wanted to be really nice, they could have given us so much more.”

In the face of such bad buzz, Singapore Airlines says it strives to “notify customers who may be seated next to a service dog before boarding. In cases where customers seated next to a service dog request assistance with transportation, this will help us return customer seats in place.” We could not move Mr. and Mrs. Bryce into the same cabin if space permitted. “In this case, we were unable to move Mr and Mrs Bryce to the same cabin because the Premium Economy cabin was full.”

The good guys, Jill and Warren, decided to donate this amount to an association that trains guide dogs to accompany visually impaired people in New Zealand.