Lies and deceptive business practices, former seller testifies

Dylan* was surprised by the reaction to the revamped multimedia specialty brand, at the end of June, whenIt was challenged by Tourangeau Her daughter signed contracts worth €8,400 over two years at the Hubside store in Tours. A month later, this former France Bleu Touraine salesman exposed the deceptive business practices of his former employer.

‘The misdeeds continue’

At the end of June, the Hubside Store’s national management apologized for “The young client and her fatherHe revealed that three salespeople were fired because of “shortcomingsAccording to Dylan, the layoffs had nothing to do with it, and it happened several months ago. ‘The misdeeds continue’He says.

Firstly, sellers are encouraged by their managers to favor certain goals according to Tourangeau. “Either naive youth, or adults to whom we can say ‘Well, many won’t understand’,” He explains. After that, customers are offered a drink. “It may sound very silly, but it can make a difference.”

For example, a group of three young men, Dylan continues, You’ll bring them a drink, they’ll tell themselves “This store is very good” Then after that we just have to make offers. Sometimes I’ve seen clients sign without even looking at the computer. “

“The more contracts I enter into, the higher my salary.”

“Don’t sign anythingTourangeau insists that sellers can sometimes go so far as to lie to sign contracts. Some of them facilitate things without hiding the truth, while others lie to get people to sign, such as saying there will be no direct deduction.”

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“In small shops where there is not necessarily a large flow, if the sellers want to succeed in making money, they have to [faire signer un maximum de contrats] to people entering the storeConfirms , So, no matter who you are and what you want, you’ll walk away with five decades. And five contracts are starting to get expensive.”

Withdrawals higher than the contract amount

Once signed, the purchase benefits and bonds of the contracts arrive only after multiple reminders according to him, while the samples are linked to the customer’s account. “You see the killer fees, heave. Literally, you pay another rent.”

The monthly amounts drawn by the company can sometimes be much higher than those shown in the contract. “I’ve had clients come in with bank statements; for one contract, they had a monthly direct debit of €350. [à la place de 99,98 euros]Follow the previous seller. And that’s only for one contract, so if you have five contracts and the fifth starts charging you five or six times a month, it can be hard to assume quickly.

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Push customers to the limit

Before they can cancel their contract or get a refund, clients are pushed to the limit, which Dylan explains: “That means if you are nice we will answer you nicely but you will not win your case, on the other hand if you threaten the physical safety of the salesmen and the person responsible for breaking everything in the shop we will quickly suffocate the case. Anyway, if we solve a problem but there are ten left behind, We are still winners.

Le Tourangeau adds that he has noticed that the Hubside Store no longer has a partnership with Havas Voyages but still offers €1,000 “travel discounts” in that company’s stores.

“The partnership with Havas Voyages has already endedHubside Store answered on this last point. From now on, we are already working with a new partner to offer our customers a full range of travel services.. “The company has not responded in terms of fairness to our other requests.

* The name has been changed