Passengers on a TUI flight face a difficult ordeal

According to the testimonies of many people on the plane, a long wait without air conditioning or water was necessary, which caused discomfort and the onset of panic attacks in some travelers.

Passengers believe they were “treated like caged animals”. On September 28 at Manchester Airport (United Kingdom), passengers of a TUI Airways flight, a subsidiary of the multinational tour operator TUI, lived a waking nightmare, spending nearly six hours in a plane nailed to the ground, in a state of utter discomfort. Special. Circumstances.

As I mentioned Daily StarThe take-off, initially scheduled for the morning at 6.55am local time bound for Cyprus, could not finally have taken place before 4pm due to various setbacks. Instead of waiting at the airport, in the morning passengers were invited to board the plane and then found themselves trapped inside.

“It would have been better if we went back to the departure hall”

“We were told lie after lie, a passenger testified, citing British media. On one occasion, we were told we had to call ground crew, then we had to fill up the fuel, which made us run out of a hatch, and eventually, we had to change all the personnel on board. on aboard of the plane “.

Indeed the wait was annoying in itself, the wait was made even more difficult by the lack of air conditioning and running water on board. “I had to wash my hands with a water bottle when I went to the toilet, explains another traveler, quoted by the Daily Star. We had better go back to the departure hall. It was terrible.”

failed organization

In some specific cases, the endless waiting turned out to be worrisome, like this couple traveling with their two-year-old daughter and baby who was barely a few months old. “We quickly realized we didn’t have enough formula for the baby and the kids were more excited and agitated. There was no medical service and we were very dehydrated,” says the concerned father.

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Fortunately, the small family was able to count on the solidarity of the other passengers, who gave them bottles of water for the children. For their part, the staff eventually passed through the ranks to distribute food and drink, but again, the organization left something to be desired. “We were sitting in the middle of the plane and by the time they got to us, they had nothing to eat, explains the same father. This is unacceptable.”

The plight of a disabled traveler

Obviously, the unbearable situation caused quite a commotion on board. Many passengers started a panic attack and some of the physically fragile passengers were in pain. One person involved asserts: “As a disabled traveler, our being late was not only frustrating, it was extremely distressing.”

“I have nerve pain all over my body, especially in my legs, due to the degenerative damage caused by my disability, this is what this passenger defines. It was normal to be uncomfortable but manageable during the duration of the planned flight, but to stay stuck on Boarding the plane for six hours even before leaving Manchester made the whole experience horrific.”

shy apology

After this fiasco, the airline apparently received a slew of complaints and responded with a lukewarm apology: “We are very sorry to our customers for their experience of flight TOM2366 from Manchester on September 28,” and thus TUI retracted in a press release cited by the Daily Star. As an explanation for the long delay, the company mentions “poor visibility conditions”, an element that contradicts the testimonies of passengers who confirmed that he was fine that day.

“We have given our customers drinks and food on board and sent them a letter to use in their complaints, as we assured TUI Airways. We understand that our communication with customers fell short of our usual level of service and we apologize once again for any inconvenience.” I’m not sure that’s enough to convince the passengers of this flight trying to try the experience again…

Video – A mysterious black liquid is poured on the passengers of the plane